Hello all!

We're in the process of implementing NBX into our company's phone system. I come from a very strong AVAYA background, and am not as familiar with some of the functionality of 3Com. I have a series of questions for the group.. i hope you can assist.

*REPORTING*

-If a call drops, can we tell through phone reports how long the call was in queue before it dropped?
-Does NBX allow an option to setup call forecasts based on historical call arrival patterns?
-How far back does NBX track data? For example, if i had implemented NBX 3 years ago, would i be able to see all the historical calls, or does it only track so far backwards?
-When a call comes in, can NBX record the number that's dialing in?
-When an agent dials an outbound number, does the system track what phone number the agent dialed?
-Does NBX have enough detailed logging that i can tell exactly which state an agent is in every minute from login to logout? (idea here is to monitor agents that may try to play "queue chicken" to avoid taking inbound calls).

*FUNCTIONALITY*

-If an agent is dialing out for an outbound call, will the system still see the agent as "available" to take inbound calls?

*MISCELLANEOUS*

-It's my understanding that NBX was recently acquired by HP and is in the process of being discontinued. What kind of support options will i have for the future (if any).


Thanks for your time!